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Workspace support tickets

Open a support ticket with a category, subject and details, then follow replies and resolution in one history.

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How to put it into practice

Describe a reproducible issue

Choose a support category and write a specific subject. Include the affected workflow, approximate time and the action that failed. Useful context might be a publishing record reference or the platform involved. Never put social passwords or API secrets in a ticket.

Follow the conversation

Review Open, Resolved and Unread summaries, search tickets and filter by status. Open the ticket to read replies and add missing details in the same conversation. Keep related observations together so support can understand the sequence of events.

Confirm the outcome

Retry the affected action after following the response and report the observed result. Ticket history helps distinguish a resolved connection problem from a new publishing issue. Support availability and service terms follow the current offering; this page does not promise a response time.

Your completion checklist

  • Category and subject identify the issue
  • Affected action and time are included
  • No passwords or secrets are attached
  • Follow-up stays in the original ticket

Questions before you start

Can I read previous replies?

Yes. Open the ticket to review its conversation history and add a follow-up.

What should I include for a failed post?

Include the relevant post reference, platform, approximate time and visible error. Exclude credentials and private access tokens.

Choose capacity around your work

Review connected accounts, team seats, monthly publishing volume, storage and included credits. Feature availability follows your plan and workspace permissions.

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Starter

Choose by your account count and publishing needs.

For solo creators and small brands starting with consistent Facebook and Instagram publishing.

Monthly payment

$12.00 per month USD
Choose monthly payment

Annual payment, paid upfront

$120.00per yearUSD

One payment covers 12 months. Equivalent to $10.00 per month.

Annual limits differ from monthly limits. Review the annual allowance below.

View annual plan limits and features
  • 5 Connected social accounts
  • 600 Scheduled posts per month
  • 2 Team members
  • 4,800 Included credits per billing period
  • Plan and schedule content in one calendar
  • Review performance on supported networks
  • Manage supported messages and comments
  • Delegate work with team permissions
  • Access Features
  • AI Studio
  • Team member · 2
  • URL Shortener
  • Watermark
  • Premium Support
  • Link Bio
  • AI Bio Assistant
Choose annual payment
  • Monthly plan allowance
  • 5 Connected social accounts
  • 600 Scheduled posts per month
  • 2 Team members
  • 480 Included credits per billing period
View included features
  • Plan and schedule content in one calendar
  • Review performance on supported networks
  • Manage supported messages and comments
  • Delegate work with team permissions
  • Access Features
  • AI Studio
  • Team member · 2
  • URL Shortener
  • Watermark
  • Premium Support
  • Link Bio
  • AI Bio Assistant

Agency

Choose by your account count and publishing needs.

For agencies and high-volume operators managing multiple brands, workspaces, and publishing pipelines.

Monthly payment

$79.00 per month USD
Choose monthly payment

Annual payment, paid upfront

$790.00per yearUSD

One payment covers 12 months. Equivalent to $65.83 per month.

Annual limits differ from monthly limits. Review the annual allowance below.

View annual plan limits and features
  • 40 Connected social accounts
  • 8,000 Scheduled posts per month
  • 15 Team members
  • 31,600 Included credits per billing period
  • Plan and schedule content in one calendar
  • Review performance on supported networks
  • Manage supported messages and comments
  • Delegate work with team permissions
  • Access Features
  • AI Studio
  • Team member · 15
  • URL Shortener
  • Watermark
  • Premium Support
  • Link Bio
  • AI Bio Assistant
Choose annual payment
  • Monthly plan allowance
  • 39 Connected social accounts
  • 8,000 Scheduled posts per month
  • 15 Team members
  • 3,160 Included credits per billing period
View included features
  • Plan and schedule content in one calendar
  • Review performance on supported networks
  • Manage supported messages and comments
  • Delegate work with team permissions
  • Access Features
  • AI Studio
  • Team member · 15
  • URL Shortener
  • Watermark
  • Premium Support
  • Link Bio
  • AI Bio Assistant

Network capabilities depend on account type, permissions and platform APIs. AI and paid API usage consume credits. Renewal, taxes and payment terms are shown at checkout.