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Social inbox

Keep supported conversations close to the team that creates your content.

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A shared inbox for the conversations MeDash supports — workflow illustration
A practical sequence for this workflow. Check the available controls in your own workspace.

How to put it into practice

Connect a supported inbox provider

Choose Facebook messages or comments, Instagram messages or comments, or YouTube comments where the provider and account permit access. Check each inbox authorization separately from publishing.

Triage with the conversation visible

Open the conversation and its available post context before responding. Use the assignee, status and tags available in the workspace to keep ownership clear for the next team member.

Close the loop with a review

Verify the reply and current state, then mark the conversation appropriately. Keep personal account credentials out of handoffs. Provider permissions and API rules determine which actions are available.

What to check in this workspace

Review the thread and relevant published content before responding. Use the workspace’s existing permissions to share access. Do not describe this as an all-network inbox or promise unavailable TikTok, Pinterest or X message endpoints.

WORKED SCENARIO

A support handoff after a launch

A campaign generates comments and messages on supported endpoints. The operator checks the selected inbox, reads the conversation history and verifies product details before replying. Unsupported destinations remain in their native applications.

An operating example, not a customer case study or a performance promise.

Compare the handoffs, not just the feature names

TaskSeparate preparationWith MeDash
Conversation triageSwitch provider tabs and lose the context of unresolved messages.Review conversations offered by the enabled inbox connectors in one workspace.
Reply verificationAssume publishing authorization also grants messaging access.Verify the inbox endpoint, permissions and reply result separately.

Your completion checklist

  • Review conversations offered by the enabled inbox connectors in one workspace.
  • Verify the inbox endpoint, permissions and reply result separately.

Choose capacity around your work

Review connected accounts, team seats, monthly publishing volume, storage and included credits. Feature availability follows your plan and workspace permissions.

Read related guides →

Prepare content with free social tools →

Starter

Choose by your account count and publishing needs.

For solo creators and small brands starting with consistent Facebook and Instagram publishing.

Monthly payment

$12.00 per month USD
Choose monthly payment

Annual payment, paid upfront

$120.00per yearUSD

One payment covers 12 months. Equivalent to $10.00 per month.

Annual limits differ from monthly limits. Review the annual allowance below.

View annual plan limits and features
  • 5 Connected social accounts
  • 600 Scheduled posts per month
  • 2 Team members
  • 4,800 Included credits per billing period
  • Plan and schedule content in one calendar
  • Review performance on supported networks
  • Manage supported messages and comments
  • Delegate work with team permissions
  • Access Features
  • AI Studio
  • Team member · 2
  • URL Shortener
  • Watermark
  • Premium Support
  • Link Bio
  • AI Bio Assistant
Choose annual payment
  • Monthly plan allowance
  • 5 Connected social accounts
  • 600 Scheduled posts per month
  • 2 Team members
  • 480 Included credits per billing period
View included features
  • Plan and schedule content in one calendar
  • Review performance on supported networks
  • Manage supported messages and comments
  • Delegate work with team permissions
  • Access Features
  • AI Studio
  • Team member · 2
  • URL Shortener
  • Watermark
  • Premium Support
  • Link Bio
  • AI Bio Assistant

Agency

Choose by your account count and publishing needs.

For agencies and high-volume operators managing multiple brands, workspaces, and publishing pipelines.

Monthly payment

$79.00 per month USD
Choose monthly payment

Annual payment, paid upfront

$790.00per yearUSD

One payment covers 12 months. Equivalent to $65.83 per month.

Annual limits differ from monthly limits. Review the annual allowance below.

View annual plan limits and features
  • 40 Connected social accounts
  • 8,000 Scheduled posts per month
  • 15 Team members
  • 31,600 Included credits per billing period
  • Plan and schedule content in one calendar
  • Review performance on supported networks
  • Manage supported messages and comments
  • Delegate work with team permissions
  • Access Features
  • AI Studio
  • Team member · 15
  • URL Shortener
  • Watermark
  • Premium Support
  • Link Bio
  • AI Bio Assistant
Choose annual payment
  • Monthly plan allowance
  • 39 Connected social accounts
  • 8,000 Scheduled posts per month
  • 15 Team members
  • 3,160 Included credits per billing period
View included features
  • Plan and schedule content in one calendar
  • Review performance on supported networks
  • Manage supported messages and comments
  • Delegate work with team permissions
  • Access Features
  • AI Studio
  • Team member · 15
  • URL Shortener
  • Watermark
  • Premium Support
  • Link Bio
  • AI Bio Assistant

Network capabilities depend on account type, permissions and platform APIs. AI and paid API usage consume credits. Renewal, taxes and payment terms are shown at checkout.